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At Romelle, we strive to ensure that your orders are delivered in a timely and secure manner. Please read our shipping policy below for details on shipping methods, estimated delivery times, and important information regarding pre-orders.

1. Shipping Methods & Couriers

We partner with trusted couriers to deliver your orders across Indonesia. Our shipping options include:

  • JNE
  • Sentral Cargo
  • SAPX
  • Lion Parcel
  • GOJEK

The available courier options for your order will be displayed at checkout based on your delivery address.

2. Estimated Delivery Times

  • Jabodetabek: 1-3 business days
  • Java: 2-5 business days
  • Bali & Sumatra: 3-7 business days
  • Kalimantan, Sulawesi & Other Islands: 5-10 business days

Note: Delivery times are estimates and may vary depending on courier performance, weather conditions, and public holidays.

3. Pre-Order Shipping

For items on pre-order, shipping will take longer than regular orders. The estimated delivery time for pre-order items will be stated on the respective product page. Please review the pre-order timeline before purchasing.

4. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a tracking number via email.

5. Shipping Fees

Shipping fees are calculated at checkout based on your selected courier and delivery location.

6. Shipping Issues & Delays

  • Romelle is not responsible for delays caused by the courier, natural disasters, or other unforeseen circumstances.
  • If your package is delayed beyond the estimated delivery time, please contact the respective courier for assistance.

7. Lost or Damaged Packages

  • If your order is lost in transit or arrives damaged, please contact us at romelle.id@gmail.com within 48 hours of receiving the package.
  • For damaged items, kindly provide photos and videos as proof to assist with the claims process.

8. Address Accuracy

  • Please ensure that your shipping address is correct before completing your order.
  • Romelle is not responsible for lost packages due to incorrect addresses provided by customers.

9. Contact Us

For any inquiries regarding shipping, feel free to reach out to us at:
📧 Email: romelle.id@gmail.com
🌐 Website: www.itsromelle.com