Ketentuan Layanan

1. Introduction

Welcome to Romelle. By accessing or using our website (www.itsromelle.com), you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

These Terms of Service govern your use of our website, purchase of products, and interactions with Romelle.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the consent of a legal guardian.
  • You will use this website only for lawful purposes and in accordance with these terms.

3. Product Information & Availability

  • We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all details are completely error-free.
  • Product availability is subject to change without notice. If an item you ordered is out of stock, we will notify you and provide alternative options or a refund.

4. Pricing & Payments

  • All prices on our website are listed in Indonesian Rupiah (IDR) and may change at any time without prior notice.
  • Payments must be completed at checkout using the available payment methods.
  • We reserve the right to cancel any order if fraudulent activity is suspected.

5. Shipping & Delivery

  • We aim to process and ship orders as quickly as possible. Estimated delivery times may vary depending on location.
  • Romelle is not responsible for delays caused by external factors such as customs clearance, courier issues, or unforeseen circumstances.

6. Returns & Refunds

  • We accept returns within 7 days of delivery for items that are defective, damaged during shipping, or incorrectly delivered.
  • Customers must provide photo and video evidence to request a return.
  • Full details of our Return & Refund Policy can be found here.

7. Intellectual Property

  • All content on this website, including images, logos, product designs, and text, is the property of Romelle and is protected by copyright laws.
  • You may not copy, modify, distribute, or use any content from this website without prior written permission.

8. User Conduct

By using our website, you agree not to:

  • Engage in fraudulent, illegal, or abusive activities.
  • Disrupt or interfere with the website’s functionality.
  • Use automated systems (bots, scrapers) to extract website data without permission.

9. Limitation of Liability

  • Romelle is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee that our website will always be error-free or uninterrupted.

10. Changes to These Terms

  • Romelle reserves the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of the updated terms.

11. Contact Us

For any questions regarding these Terms of Service, please contact us at:
📧 Email: romelle.id@gmail.com
🌐 Website: www.itsromelle.com